ADA Requirements - Changes in California

In late 2008 the California legislature passed a stronger version of ADA which was Senate Bill 1608. This bill became effective January 1, 2009. Here is a summation of it + some additional links related to this area.

Article from: San Diego Business Journal 

Article date:January 12, 2009

When Congress passed the Americans with Disabilities Act in 1990, the intent was to ensure that Americans who have disabilities would be able to access public buildings and be treated fairly in the workplace.

Lawmakers surely did not anticipate the unintended consequences of their good intentions.

The ADA's purpose was for businesses to make "reasonable modifications" to ensure access, not to create a cottage industry for personal injury lawyers to abuse the law and exploit regulatory technicalities for their own financial gain.

In the past several years a small group of unscrupulous serial plaintiffs have wreaked havoc on small businesses across California, filing thousands of lawsuits for alleged ADA violations.

The reason California has been such a lucrative state in which to file ADA lawsuits is because it is one of the most generous states in the country when it comes to fines.

The federal ADA only allows private lawsuits to seek compliance with accessibility standards.

However, California law allows a plaintiff to ask for up to $4,000 in damages for each alleged ADA violation, no matter how minor and even if it did not deter access in any way--for example, a sign being the wrong color or a ramp elevation grade a percent too steep.

In addition to that fine, businesses can also be sued for thousands of dollars for each day the violations are not remedied.

Gaming The System

Serial ADA plaintiffs game the system to extract a quick cash settlement to "go away," earning the reputation of filing so-called "shakedown" lawsuits.

Many business owners say these types of plaintiffs sue numerous businesses in an area at one time, use nearly identical language in each lawsuit, and always demand a quick cash settlement without a requirement that any alleged violations are fixed.

Since most small businesses can ill afford the exorbitant cost of fighting any lawsuit, regardless of merit, they opt to pay a settlement.

Some 18 years after the original act was passed, less than 3 percent of California's businesses are ADA compliant.

Business owners claim it has been very difficult for them to comply, given conflicting state and federal standards, voluminous and changing legal requirements over the years, a lack of ADA training for building inspectors and architects, and inconsistent interpretations of damage provisions.

For years the business and disabled communities have been at an impasse on the best way to increase access while reducing what many business owners refer to as "legalized extortion."

ADA Reform

The two sides have finally come together with a comprehensive ADA reform measure in the form of Senate Bill 1608, which received unanimous support in both houses of the state Legislature and went into effect Jan. 1.

One of the most important provisions in the new law is a stipulation that plaintiffs may recover damages only for a violation they personally encountered or that deterred access on a particular occasion, rather than for alleged violations that may exist but did not cause a denial of access.

Other key provisions include:

* A requirement that all inspections relating to permitting, plan checks or new construction in privately owned buildings be conducted by a building inspector who has gone through the state architect certification training program and is a certified access specialist.

* Incentivizing building owners to use state-certified access specialists to ensure compliance.

* A temporary stay of litigation and a streamlined court procedure for businesses that have utilized a CAS, but are still sued.

* A new state disability commission that will be tasked with evaluating and providing recommendations on further disability issues having an impact on the disability community and business.

These reforms will help achieve the true intent and spirit of the state and federal ADA laws. It does not take away the right of people to sue if they are denied access or encounter a genuine violation. It does clarify the laws and creates less opportunity for abusive, shakedown lawsuits.

With the current state of our economy, these reforms could not come at a more opportune time for small businesses struggling just to keep their doors open.

Lorie Zapf is San Diego regional director of California Citizens Against Lawsuit Abuse. 


Senate Bill 1608

http://info.sen.ca.gov/cgi-bin/postquery?bill_number=sb_1608&sess=PREV&house=B&site=sen



LINK

Title 36: Parks, Forests, and Public Property
PART 1194--ELECTRONIC AND INFORMATION TECHNOLOGY ACCESSIBILITY STANDARDS
Subpart C--Functional Performance Criteria

 

§ 1194.31   Functional performance criteria.

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided.

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided.

(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided.

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided.

(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.


Link to Article on ADA Amendments Affecting Business

California Executive Magazine
ADA Amendments May Bring Subtle Change to Cal
Businesses
October 30, 2008
By Steve Tanner

Amendments making the Americans with Disabilities Act (ADA) much
stricter for U.S. employers, signed into law earlier this year, take effect in
2009. But those amendments, for the most part, should have little bearing on
employers in California, which has its own equivalent, the Fair Employment
and Housing Act (FEHA).

FEHA law remains a little more employee-friendly than federal law, which
means that little will change in the way that Golden State employers handle
disability issues. But some labor and employment attorneys say the new
amendments may actually spur more lawsuits in California and that they
lower the bar for plaintiffs to cite federal law.

The difficult part for employers in defending such cases will be that
plaintiffs will be more apt to file suit under both ADA and FEHA.

"The major difference for California employers is that they'll see more ADA
claims and they'll be harder to defend," says Irvine-based labor and
employment attorney Bob King.

For most states other than California, the amendments are a serious gamechanger,
says Atlanta-based attorney and ADA expert Myra Creighton, a
partner with Fisher & Phillips LLP.

ADA applies to companies with 15 or more employees, while FEHA is
applicable to businesses with at least five employees.

ADA Amendments: On Par with California

The ADA amendments generally broaden how a disability is defined under
federal law, overturning a U.S. Supreme Court decision that tightens this
definition to only include impairments that "severely restrict" major life
activities. In line with California's definition, the ADA will now include
impairments that "substantially limit" major life activities, a notion the Equal
Employment Opportunity Commission (EEOC) will further define in the
near future.

Overturning another U.S. Supreme Court decision, which holds that
impairments are to be evaluated after considering the effects of "mitigating
factors" such as medication or prosthetics, the amendments largely do away
with such evaluations.

"The Supreme Court found that if your disability was controlled with
insulin, for example, then you're not necessarily disabled," Barer says. "The
amendments change this, so that you're still considered disabled."

He says this likely will not include the roughly 75% of Americans who use
eyeglasses or contact lenses, also in line with California law.

What's New For California Employers

It remains to be seen exactly how the new amendments will play out in
federal courts. But one element of the ADA that may provide more
protection than state law for California employees - meaning it would have
to be followed - is the inclusion of people who are merely "regarded as"
being disabled, says attorney Margaret Rosenthal. Pending guidance by the
EEOC will provide more details about this and other amendments.

"I think that 'regarded as' is covered under state law, but the issue under state
law is how it is defined and whether or not you are entitled to
accommodations," says Rosenthal, a partner in the Los Angeles office of
Baker & Hostetler LLP, adding that attorneys are still waiting to see how the
ADA amendment will define 'regarded as' and whether it will require
accommodations.

If the EEOC decides that employers do not have to accommodate someone
who is merely perceived as being disabled, it could help level the playing
field, King says. The "regarded as" claim, he adds, is primarily a plaintiff's
legal weapon.

"California law isn't clear in that respect. So you can say, as comparable
precedent under the ADA [hypothetically speaking], that you don't have
accommodate employees who are only regarded as disabled," King says.
But if the ADA amendment ends up requiring accommodations or otherwise
affords more protection for employees, then it would have the opposite
effect, attorneys say.

Increased ADA Claims?

There is some debate whether or not the strengthened federal ADA
requirements will indeed trigger more lawsuits for California employers,
although attorneys all say the amendments will make it easier for plaintiffs
to cite federal law. Another theory is that the sweeping changes in ADA will
generate more attention to disability discrimination, prompting more suits.

"You'll see more people challenging decisions on an ADA basis, even if the
law in California hasn't changed," says Jennifer Berman, managing director
of the HR advisory consulting and training group at CBIZ Inc. in San Jose.

King says the amendments will give plaintiffs citing both federal and state
law more firepower, since the ADA will provide nearly as much protection
as FEHA. One likely result, he says, is an increased difficulty in challenging
claims of an employee's disability status.

"So you'll start seeing more federal claims against California employers,"
King says. "There was a big initial hurdle, which was to prove whether or
not someone is disabled. Now that hurdle is much lower."

Rosenthal says she believes the ADA amendments won't have much of an
impact in California, but that plaintiffs in the state might be more willing to
file in federal court for "regarded as" claims.

Attorneys also say lawsuits could increase for California companies that
have offices in other states.

Compliance Advice
Employers already compliant with FEHA and that have properly trained
their supervisors and HR managers are probably in good shape, attorneys
say.

"If employers have good policies in place right now, with regard to
accommodations, then I don't think it will affect them too much," says Scott
Barer, an attorney based in Woodland Hills, referring to the requirement
under both FEHA and ADA to provide reasonable accommodations for
disabled employees.

Those that have been lax with respect to their FEHA and ADA obligations,
however, should take the opportunity to get back up to speed. Berman says
many of the California companies she consults are woefully vulnerable to
ADA (and FEHA) lawsuits.

"You look at most policies, and they're just generic," Berman says,
suggesting that employers specifically address discrimination under ADA, as
well as FEHA, in training and employee handbooks. She says it might also
be a good idea to create a separate section on disability discrimination within
an organization's anti-discrimination training program.
Berman stresses the importance of providing relatively detailed job
descriptions, which are matched against employees' accommodation
requests. Attorneys echo the importance of job descriptions as well.

"The best way to prove whether or not someone could do their job is to have
a description on hand," says Washington, D.C. attorney Tina Maiolo, a
member of Carr Maloney P.C.

King and other attorneys say the new ADA amendments, even if they
change little for California employers, are an opportunity to review the socalled
"interactive process" of sitting down with a disabled employee and
determining what reasonable accommodations would help them meet the job
requirements. This process should be documented as well, attorneys say.
"I think where these claims often go awry really is in the interactive process,
which often breaks down," King says. "I would use these amendments as a
framing opportunity to review the interactive process again. Not just for HR
people, but also managers."

Rosenthal says most small businesses in particular often need help analyzing
disability issues. Similarly, Barer says it's often money well spent to consult
an attorney if a disability issue arises, that business executives and managers
should not be expected to become experts on ADA and FEHA but rather
"issue-spotters."

California employers would be wise to review their policies and be prepared
for the changes to federal law, but most attorneys say the ADA amendments
change little within the state. The amendments take effect on Jan. 1, 2009.


Recent Entries

CUPPS: The Platform of the Future (Airline Kiosk)
CUPPS has been architected as the platform of the future, able to accommodate many things even beyond the agent-facing applications…
EMV takes aim at U.S.
Nice article on SecureIDnews covering EMV. by Andy Williams, Associate Editor, Avisian PublicationsLike a massive tidal wave, EMV continues to roll…
Tokenization and Enterprise Security
Nice article on tokenization which also highlights lack of formal standards for tokenization at this time. Credit Card Tokenization: Put All…
Wal-Mart's Kiosk Trial Raises Serious PCI, Data Ownership Issues
Wal-Mart this month became the latest major retailer to experiment with self-service kiosks, selling space in 77 stores for units…
Proximity (NFC) Mobile Payment Technology - Security Whitepaper
The opportunities offered by the advent of proximity mobile payments are clear; differentiated payment services, increased transaction volumes, faster transactions,…
Look Beyond Hospitality Touch Screen Solutions
Whether you realize it or not, touch technology quickly is becoming the intuitive input delivery method of choice. Look no…
Level 4: The small-merchant PCI challenge
While sensational data breaches experienced by big-box retailers and processors fill the headlines, 85 percent of reported data compromises involve…
ATM Card Skimming and Pin Capture
ATM Card Skimming is a method used by criminals to capture data from the magnetic stripe on the back of…
Background - Use of Electronic Health Records in U.S. Hospitals
Report from New England Journal of Medicine on Electronic Health Records. Concludes - very low levels of adoption in U.S.…
PCI DSS in real life -- Requirement 1 Firewall
Excerpt: Critical to the selection was choosing a vendor that best met PCI DSS (Payment Card Industry Data Security Standard)…
User Interface & Content - Can I Use My Website?
Web sites, self-service can play nicely together according to Jim Kruper of Kioware.  With the increasing number of devices that…
Resource Link - Understanding credit card transaction fees
Merchants accounts, gateways and rates. Having your kiosk process credits cards swiped locally (card present) come with regulatory standard considerations…
Whitepaper - Introduction to CFM or Customer Flow Management
CFM or Customer Flow Management systems are found in more verticals/markets than any other application. Here is a technical document…
Compliance Resource: ETA and Electronic Transaction Compliance
Worth noting Heartland Payment Systems and RBS Worldpay have been removed from Visa Inc.'s list of PCI compliant service providers and…
Going beyond current PCI security standards
Acknowledging the need for controls that go beyond those offered by the Payment Card Industry (PCI) Data Security Standard, a senior…
ADA Requirements - Changes in California
In late 2008 the California legislature passed a stronger version of ADA which was Senate Bill 1608. This bill became…
Opinion - Why is Redbox Afraid of the iPhone?
Over the last few years, Redbox has been able to build an impressive DVD rental network by being innovative and…
Research Report - Touchscreen Check-In: Kiosks Speed Hospital Registration
March 2009 -- Patient self-service kiosks are being used with growing frequency in hospital ambulatory settings and emergency departments. These interactive…
Cloud Computing - What is it?
Cloud computing resources question was raised by a member of Health Infomatics group we participate in. Health technology right now…
Heartland Put on Probation for Security Breach
Heartland Payment Systems (HPY), one of the largest credit card processors in North America, is finally being called to the…



  |