July 23, 2008Security - Toronto Airport Kiosks Being InvestigatedAn investigation of suspected credit-card fraud at Toronto's Pearson airport is now concentrating on the security of its 150 self-service check-in kiosks. If true then it would be in the software and IBM is the software provider. IBM could not be reached for comment late yesterday. Continue reading "Security - Toronto Airport Kiosks Being Investigated" » July 18, 2008Remote Monitoring Service for Point-of-Sale & KiosksAnnouncement by LogMein of new remote access tool for point-of-sale and kiosks. We've taken it for a test drive and seen it in action and it's impressive. LogMein has been around for many years (like gotomypc). Comes in several different feature sets (including personal no-cost version). Thef"Pro" version is $70/year subscription. Background on these folks is they came out of Citrix...Good stuff! Continue reading "Remote Monitoring Service for Point-of-Sale & Kiosks" » July 17, 2008DVDs for Gas? e-Play Kiosks Make It PossibleBare-disc technology in the news today with e-Play and NCR announcement. Inventory goes from 500 titles in typical Redbox/DVDPlay/TNR to over 4200 titles. DVDs are in special envelope like Netflix Extra services such as ability to purchase the used DVDs and/or to trade in DVDs is touted advantage. Continue reading "DVDs for Gas? e-Play Kiosks Make It Possible " » July 15, 2008User Experiences - airline check-in at Jet Blue
Continue reading "User Experiences - airline check-in at Jet Blue" » July 10, 2008Kiosk Software Companies - NextepNextep's kiosk technology propels company to huge growth, plans to hire six July 09, 2008Video - new listing of youtube video expositions on self-tagging self-service kiosksNew video on customers checking in and self-tagging their own bags at airports without needing airline customer service people to do it for them. Security - 7-Eleven Responds to Citibank Hacker CaseFirst noted y AP writer back on July 1st, 2008, CSN reports yesterday. 7-Eleven spokeswoman Margaret Chabris told CSNews Online: "7-Eleven Inc. is aware of the federal investigation in New York concerning ATM fraud that has apparently impacted Citi customers. Continue reading "Security - 7-Eleven Responds to Citibank Hacker Case" » July 04, 2008Check-in kiosks decrease check-in time in colleges, universitiesFollow up story on Onity check-in kiosks. "Americans lose up to one hour per day waiting in line, which increases the pressure to boost productivity through multitasking. " [kiosk photo] Continue reading "Check-in kiosks decrease check-in time in colleges, universities" » July 01, 2008Kiosk Photos - new kiosk photos for viewAlways on the lookout for kiosk photos on the web we located a new set of photos out on the kiosk website. Slide show for their thinman model. Always nice to see real pictures of kiosks as opposed to either no pictures or only renderings. See thinman photo slideshow link Security - Citbank ATM breach reveals PIN problems
Continue reading "Security - Citbank ATM breach reveals PIN problems" » Hertz Launches 10-Minute Check-In GuaranteeHertz (NYSE: HTZ), the number one airport car rental brand in the U.S., today announced the launch of a Self-Service Express Check-in program to get customers on their way in 10 minutes or less, guaranteed. Continue reading "Hertz Launches 10-Minute Check-In Guarantee" » June 25, 2008Judgement Day Coming Up for Windows XPMicrosoft is really serious about this Monday, June 30, being the end date for selling Windows XP licenses with new computers -- so serious that Senior Vice President Bill Veghte wrote a letter clarifying some of the details. June 24, 2008Kiosk Case Study - Deli Pre-Ordering stations
Continue reading "Kiosk Case Study - Deli Pre-Ordering stations" » PeopleCube and KIOSK Information Systems Partner to Deliver Innovative Reservation Kiosk SolutionsFRAMINGHAM, Mass. & LOUISVILLE, Colo.--(BUSINESS WIRE)--PeopleCube, provider of intelligent workplace, resource and energy management technology, today announced an alliance partnership with KIOSK Information Systems, a designer and manufacturer of indoor and outdoor kiosks, public Internet stations and other electronic self-service informational terminals. This partnership allows both companies to meet the needs of organizations large and small to reduce real estate and energy costs by implementing an on-site shared workspace and room reservation solution. PSI Cash Express(TM) Kiosks/ATM Being DeployedNews release today from PSI -- "Equally important is the roll-out of a limited number of PSI's E-Banking Kiosks. Such Kiosks enable users as follows: to purchase gifts cards, phone cards and debit cards; to obtain standard ATM services; and to permit bill paying and payroll check cashing among its many innovative features." Continue reading "PSI Cash Express(TM) Kiosks/ATM Being Deployed" » June 23, 2008Case Study - Travel and Registered Traveler KiosksHERE’S the hope: You pay nearly $100 and undergo a background check to become a Registered Traveler. Then you zip through airport security. Here’s the truth: You may save time, but you’ll still have the hassle because many features of this new program don’t yet work. And that raises this question: Is Registered Traveler ready for prime time? Continue reading "Case Study - Travel and Registered Traveler Kiosks" » June 20, 2008Technology - Contactless Payment for Kiosks
Continue reading "Technology - Contactless Payment for Kiosks" » Kiosk Case Study - Student Check-In at Universities
Continue reading "Kiosk Case Study - Student Check-In at Universities" » June 18, 2008Real Life - digital signage in China
June 17, 2008QSR Opinion -- Improving the Experience
Continue reading "QSR Opinion -- Improving the Experience" » QSR Study - Consumer Drive-Thru Preferences
Continue reading "QSR Study - Consumer Drive-Thru Preferences" » New Hotel Check-In solution from NCR
June 16, 2008Onity Kiosk helps universities cut to front-of-the-line efficiency"Check-in historically has involved a lot of time-consuming, one-on-one interaction, with almost every new and returning resident," says Anthony Zamora, head of IT support for the University of San Diego (USD). Continue reading "Onity Kiosk helps universities cut to front-of-the-line efficiency" » Sex offender check-in kiosksNew hight tech biometric check-in kiosk for sex offenders in Tacoma, WA. One of the savings is in fingerprint cards will no longer need to be printed which is costing the department $500 a month right now. June 13, 2008Video - St. Clair Profile Video
Video - Phil Cutrone on HP entry to kiosk market
June 12, 2008Video profile kiosk companies
Opinion - Is Cash an Endangered Species?Opinion paper by Mike Lee of ATMIA on the future of cash. Often we hear about cashless society and how credit cards are becoming the majority payment method. Fact is that cash transactions have always been the majority transaction in many public use terminals and are actually rising (thanks to privacy and personal information intrusions). Continue reading "Opinion - Is Cash an Endangered Species?" » June 11, 2008Technology - Review of Intel Atom CPUor a few months, we’d been hearing talk of a new dedicated Intel processor for MIDs (Mobile Internet Devices), intended to compete with ARM processors. Initially known by the names Silverthorne and Diamondville, the processors in this new line will be called "Atom". These chips have a few surprises in store. June 09, 2008Picture a digital worldHow digital continues to change the photo industry and especially for the smaller photo stores with their new digital printing lounges. June 05, 2008Security - Deconstructing PCI 6.6Organizations handling credit cards feel pressure building as the deadline for PCI Requirement 6.6 compliance, June 30, 2008, approaches. Most are still evaluating how to strategically ensure compliance with this requirement, while maintaining a strong security posture. Security - Changing the POS burdenSC Magazine, one of the leading security publications, today published an article by Rosen Sharma of Solidcore about point-of-sale security. June 04, 2008Technology - Google takes on iPhone?Google does tech demo of new opensource interface builder for mobile phones. Its the closest thing to an iPhone interface you can find (and not by accident). Steve Horowitz Engineering Director with Google does video demo of app. Built-in Compass and streetview is the coolest part (and it's very cool...). June 03, 2008Motley Fool Shoots Down Blockbuster/Keyes IdeaWe saw the article on readwriteweb about blockbuster but the writeup on Motley Fool is much much better analysis of why the video download kiosk announced by Blockbuster is much more likely to fail than to succeed. The incremental foot traffic is reasonable but also the alienation of customers that already feel like the video store continues to trudge towards obsolescence. Continue reading "Motley Fool Shoots Down Blockbuster/Keyes Idea" » Security - So what exactly is the PCI DSS spec?You've heard of the ten commandments, or maybe Miles Davis and Seven Steps to Heaven. Well here are the 12 payment card industry (PCI) data security standards (DSS). Continue reading "Security - So what exactly is the PCI DSS spec?" » May 28, 2008Skinny on Linux for Thin Client Computing
Blockbuster unveils in-store kiosk prototypeNEW YORK (AP) — Blockbuster Inc. unveiled a prototype of an in-store kiosk for downloading movies at its annual meeting on Wednesday, part of its plan to transform into more than just a DVD rental chain. Continue reading "Blockbuster unveils in-store kiosk prototype" » Windows 7 Coming With Touchscreen & iPhone Interface?The next iteration of Windows, informally known as Windows 7, will not be out until early 2010. PC manufacturers such as Dell and HP will now focus on making machines that are capable of exploiting the new software, which bears more than a little resemblance to that used on Apple's iPhone. Continue reading "Windows 7 Coming With Touchscreen & iPhone Interface?" » Security Whitepapers - PCI DSS overview and ATM securityWith recent incidents regarding retail systems data insecurity, here is nice overview/whitepapers on just those topics (albeit with Solidcore slant). PCI DSS standards are covered in the overview and then there is whitepaper from NCR on how they secure their Aptra systems. Continue reading "Security Whitepapers - PCI DSS overview and ATM security" » May 27, 2008Technology - 256GB solid-state by end of 2008
Continue reading "Technology - 256GB solid-state by end of 2008" » May 21, 2008Legal News - NAMA Responds To Currency FilingThe National Automatic Merchandising Association (NAMA) said it will immediately look into the next steps that should be taken to protect the industry after a federal appeals court ruled that the U.S. discriminates against blind people by printing paper money that makes it impossible for them to distinguish the bills' value. Continue reading "Legal News - NAMA Responds To Currency Filing" » Photo Kiosk - news from the world of photo kiosks
Continue reading "Photo Kiosk - news from the world of photo kiosks" » Airport Security - Global Entry Program for Schiphol, JFK, Dulles & Houston
Continue reading "Airport Security - Global Entry Program for Schiphol, JFK, Dulles & Houston" » May 20, 2008NCR to launch patient kiosks in EuropeA new touch-screen kiosk is to be launched in Europe by self-service specialist NCR, designed to simplify the checking in and out procedures for patients. The aim of the kiosk is to simplify registration for GP or hospital appointments for patients prior to their appointment. If payment needs to be made, this can also be collected by the machine. Technology - skip the DVD by mail and download direct
Continue reading "Technology - skip the DVD by mail and download direct" » May 15, 2008Can the USB go from computer dork to Hollywood player?DVD on USB - Practical USB device being thought of as new way to download and transport movies, 20-second download time and licensing options attractive to tech-savvy travelers, Strong competition from DVD kiosks and task of breaking movie-renting habits Continue reading " Can the USB go from computer dork to Hollywood player?" » Kiosk Case Study - marketing firm uses kiosks to qualify customersNice video from triauto enterprises showing how they use kiosks in automotive retail setting to qualify leads for dealership. [video] Continue reading "Kiosk Case Study - marketing firm uses kiosks to qualify customers" » Self service kiosk research - airline passenger surveySITA’s second annual survey examines passenger perspectives of the self-service experience and trends in air travel. Continue reading "Self service kiosk research - airline passenger survey" » May 14, 2008Standards - PCI Security Breaches OngoingCredit card security is in the new again. First it was TJX and then Hannaford. Now it looks like another firm has been hit by hackers. In this case it was sniffers on the servers that listened to data transfers back to main office. Continue reading "Standards - PCI Security Breaches Ongoing" » FAQ -- Printers Laser and Wide Thermal for Kiosks
Continue reading "FAQ -- Printers Laser and Wide Thermal for Kiosks" » May 13, 2008Airline Check-In : Is CUSS Dead?Interesting to see whitepaper from one of the major airline check-in vendors exploring the possibility that CUSS is dead. In the whitepaper they examine impact of internet check-in on CUSS. The CUSS initiative does seem to have stalled in the US. The Airport authorities haven't bought into them (no need to and not enough incentive from IATA) and the airlines are not known for being extravagant especially in these days and times of jet fuel. Business news - HP adds EDS in challenge to IBMHP buys services EDS and now goes head-to-head with IBM in services consulting side of business. Continue reading "Business news - HP adds EDS in challenge to IBM" » May 12, 2008How Things Work - Fingerprint Imaging EncodingDid you wonder what the guidelines are for encoding and decoding fingerprints? it's more abnd more important. The Wavelet Scalar Quantization (WSQ) Gray-scale Fingerprint Image Compression Algorithm is the standard for the exchange of fingerprint images within the criminal justice community. Continue reading "How Things Work - Fingerprint Imaging Encoding" » May 09, 2008Kiosk History 2008Notation: in memorial Don England of Livewire. New entry in kiosk history chronilog by Keefner.. Don was VP of Sales for Livewire and Dave McCracken and well known and well liked in kiosk industry. May 08, 2008Kiosk Information Systems appoints MxN Middle East FZ-LLC as distributor for Middle East and AfricaMxN Middle East FZ-LLC, a Dubai based Digital Signage and Digital Media company, has be appointed as distributor by Kiosk Information Systems(KIOSK). May 05, 2008Fujitsu to Strengthen Self-Service SolutionsFujitsu Transaction Solutions Inc. today announced that it has formed a self-service organization to develop and market comprehensive self-service solutions and services to the retail industry, among others. Continue reading "Fujitsu to Strengthen Self-Service Solutions" » May 03, 2008Phoenix Completes Round of FinancingTempe, AZ, April 10, 2008 --(PR.com)-- Phoenix Kiosk Inc. (www.phoenixkiosk.com) announced today the completion of a significant round of financing with funds earmarked primarily for strategic partnership and marketing initiatives. Its Board of Directors also announced that it has retained Paula Mitchell as an advisor on corporate development, to identify potential partners and to consult on the execution of various longer term initiatives. May 02, 2008Business news -- D&B's Attracts Bidders; Q1 Same-Store Earnings Rise 4%IRVING, TX — Dave & Buster's Inc., offered for sale last February at a reported $600 million asking price by owner Wellspring Capital Management, may have six companies making bids in an ongoing auction process, according to Nation's Restaurant News. Additionally, TheDeal.com said the bidding has reached the second round. Whether speculation or solid inside information, the story surfaced in outlets including the New York Times. Continue reading "Business news -- D&B's Attracts Bidders; Q1 Same-Store Earnings Rise 4%" » May 01, 2008People in the News - Alex RichardsonAlex Richardson, Retail Industry Leader, Joins Experticity's Board of Advisors -- Retail Luminary Joins Experticity's Advisory Board to Provide Strategic Guidance and Product Development Expertise to Surging Retail Technology Upstart
April 30, 2008AT&T Shows Off Microsoft Kiosks
Kiosk Tradeshows - KioskCom 2008KioskCom Self Service Expo Celebrates Record Attendance, Break-Through Deployments During 12th Annual Show in Las Vegas. Awards announced. NFC Forum Announces WinnersOverall winner -- VingCard -- By securely sending a text message to the guest's NFC-enabled mobile phone with the encrypted key, together with the hotel information and room number, it allows guests to go straight to their rooms without having to go through the check-in/check-out process. At checkout, guests use their NFC-enabled mobile phones to check out directly through the NFC-enabled TV in the room or the NFC-enabled automatic check-in/check-out kiosk. Guests receive their invoices either through text message or printed out at the check-out kiosk. Full release follows. Opinion - Microsoft no longer cares about which O/S?Software as a service...cloud computing...MS apps run anywhere on anything...The things we've always wished for seem to be on the horizon with Amazon S3, Google Apps, and now Microsoft Mesh trying to grab the real estate. US announces kiosk pilot for Global Entry ProgramThe US Customs and Border Protection (CBP) has announced a pilot program that is designed to expedite the screening and processing of low-risk, frequent international “trusted” travelers entering the United States. The Global entry programme is scheduled to launch this summer Continue reading "US announces kiosk pilot for Global Entry Program" » April 29, 2008Software - new version Kioware releasedNew version Kioware 6.3.0 released today. We saw integrated VoIP demo in Vegas and it worked very well. Ability to support up to 10 additional monitors is new feature. Release notes follow. Continue reading "Software - new version Kioware released" » April 28, 2008Interview - Jens Schindler of Digital Signage Expo 2008 EuropeInterview with Jens Schindler of Digital Signage Expo of Europe + press release describing the upcoming show. Looks like 170 exhibitors. Continue reading "Interview - Jens Schindler of Digital Signage Expo 2008 Europe" » HP Self-Service Kiosk SolutionsHP used the last KioskCom in Vegas in April to announce its intent to aggressively pursue the kiosk market. Part of their marketing initiative is the new redesigned website they have for kiosks which includes information on different application segments as well as brochures. Photo ID law UpheldID continues to grow in importance and this time it involves photo ID requirements. DHS just last week trumpeted that fingerprints were about to be mandated. Hard to imagine that stepped up identification processes are just going to become more and more prevalent throughout modern life. Coupons and Mobile PhonesNew figures from analyst firm Juniper Research estimate that almost 3 billion mobile coupons will be issued to Mobile Users by 2011, with just under $7 billion of discounts redeemed. Tradeshows - KIOSK EUROPE is next weeklTradeshow in Düsseldorf next week for Kiosks and Digital Signage europe-style... Continue reading "Tradeshows - KIOSK EUROPE is next weekl" » PR - Internet Kiosk Cafe With Grande ROIAdding to a growing portfolio of successful pay-for-use Internet, Gaming, and Office kiosk products, ZOOX Stations has announced the NETZOOX Self-Service Internet Cafe at the recent Self-Service Expo in Las Vegas. [photo] Continue reading "PR - Internet Kiosk Cafe With Grande ROI" » PR - SurferQuest Provides Self Contained Internet Kiosk Software for Celebrity ResortsGlobal Software Applications/SurferQuest has installed secure, self maintained and privacy protected internet kiosk center software into Celebrity Resorts' business centers. SurferQuest will allow the resort guests to have access to the desktop and applications such as Microsoft Office, Instant messangers and media players. PR - Kiosk triples international distributorsApril 25, 2008 -- LOUISVILLE - Kiosk Information Systems Inc., a designer and manufacturer of indoor and outdoor kiosks, public Internet stations and other electronic self-service informational terminals, has tripled the number of its international distributors. Continue reading "PR - Kiosk triples international distributors" » April 25, 2008Opinion - Setting up a few digital kiosks and offering a few new services isn't going to save Borders.Borders Inc., the troubled bookstore chain based in Ann Arbor, is introducing 15 so-called "concept stores" this year - an effort to integrate technology into the store and generate interest as revenue evaporates. April 24, 2008Tutorial - What is a HSM?Using debit cards at a self-service terminal means that you'll be sending encypted pin data somewhere to be decoded/transacted. At that server enpoint will sit the HSM which will do that. ATM people know it well. Kiosk people are just beginning to learn about it. Opinion - exit strategy for DHSOn Tuesday, the Department of Homeland Security unveiled a plan to make meaningful exit controls at airports a reality. The administration is proposing that airlines collect fingerprints from departing aliens. DHS would match the records against prints taken when aliens arrived to find out who hasn’t left on time. The Customer Experience at Self-Service KioskNice usability analysis from perspective of customer on various types of real self-service kiosks and their usability factor. Categories include banking kiosks, grocery checkout, deli order and airline kiosks. Continue reading "The Customer Experience at Self-Service Kiosk" » April 23, 2008Technology - New Check Scanner from CTSNew checkreader ID imager from CTS. Dual check and ID card scanner color matching. Typical applications include retail kiosks for bill payment or check cashing, targeting unbanked users. Continue reading "Technology - New Check Scanner from CTS" » April 22, 2008ViVOpay enables contactless payments for kiosk systemsViVOtech is extending its ViVOpay line of contactless readers into the kiosk market by introducing the ViVOpay Kiosk contactless payment module. The new technology is certified to work with all major contactless payment programs and allow third-party Kiosk host systems to accept contactless payments without requiring lengthy and costly compliance re-certifications. Continue reading "ViVOpay enables contactless payments for kiosk systems" » SoloHealth secures $1.8M seed round for vision-testing kiosks
Continue reading "SoloHealth secures $1.8M seed round for vision-testing kiosks" » April 21, 2008Press release - Infonox and Kiosk*PASS(TM)Press release - Kiosk*PASS(TM) from Infonox Reduces Operational Cost and Increases Fee-Based Revenue from Self-Service Kiosks Continue reading "Press release - Infonox and Kiosk*PASS(TM)" » HP Enters the Kiosk MarketNews out of Las Vegas -- HP has decided to enter the self service kiosk market. The company is extending retail point-of-purchase presence to self-service kiosks. April 14, 2008Self-service and digital signage can co-existNice perspective commentary on kiosks, self-service and digital signage by Jim Kruper of Kioware. Continue reading "Self-service and digital signage can co-exist" » April 12, 2008Newsletter from KIOSKNewsletter from KIOSK on new "stuff". Nice photos of new modular kiosk cafe for cybercafes as well as NEMA4 rated outdoor ticketing kiosk for Fujitsu. Digital signage and wayfinding 42" touchscreen project shown. Very nice three monitor EyeSite kiosk. For KioskCom there are a couple of entries including AT&T as deployer o |
Nice writeup on check-in experience with airline check-in kiosk.
SAN JOSE, Calif. - Hackers broke into Citibank's network of ATMs inside 7-Eleven stores and stole customers' PIN codes, according to recent court filings that revealed a disturbing security hole in the most sensitive part of a banking record. The other part of interest is what about the 2000 supposed Vcom units installed at 7-Eleven? [picture of unit] 
Case Study: Nino's lets customers preorder at kiosks. Nino Salvaggio, the specialty grocer best known for its fresh produce and imported gourmet foods, is applying fast-food restaurant technology to its deli department to reduce the other thing it's known for -- long lines.
With all the talk about PCI-compliance and identity it was good to see new module fro VIVOtech for kiosks and contactless payment. Has the 14443 MiFare and also supports NFC-enabled.
In the Education market, the functional "check-in kiosk" for students is proving its value and worth. Pictures included.
One of our roving reporters was recently in China on vacation and took photos of these units. Each unit has three 42" plasma screens and the units extend down the street for over 2 miles (yep!). Shenzhen. More pictures
Subway’s new chief technology officer works to answer the question: “How do you leverage technology to improve foodservice?”
Consumers know what they want from a drive-thru experience. Is the industry listening? Nice research piece. Include downloadable case study pdf.
AUSTIN, Texas – NCR Corporation (NYSE: NCR) today unveiled its newly designed NCR XpressPort, a sophisticated and modular hotel check-in kiosk designed to meet consumer demand for self-service convenience in a high-touch environment.
Nice introduction to St. Clair with Chris Peter over in London. Also talks about gift cards (big deployment for Dave and Busters current notable)... 
HP announced that it is adding self-service kiosks to its portfolio to meet the needs of business customers at KioskCom Self Service -- 
Video feature on kiosk company. Also demonstration of EyeSite kiosk and HP Cosmetic Kiosk.
Thin client computers are stripped-down desktops that run many of their functions by connecting to a centralized server. Enterprises and other organizations often find them attractive for both convenience and cost. They're also particularly suited for using Linux-based operating systems and applications. 
Samsung announced their plans to launch the 256GB solid-state disk by the end of the year. This move could revolutionize mobile technology from mp3 players to laptops breaking the capacity and physical size barrier.
New offerings and awards announced by both Lucidiom and by Xerox.
Premiered yesterday during Dutch/US signing is new global entry program managed by Dartagnan. This is coordinated entry program for Schiphol, JFK, Dulles, and Houston (IAH) airports expected to go fully global. [Video] [image]
Preparing for the eventual extinction of its DVD-by-mail rental service, Netflix Inc. on Tuesday is introducing its first solution for subscribers who want entertainment delivered directly to their television sets with just a few clicks on a remote control.
New addition to FAQ section. Question is "I need a wide printer but not sure if I should go thermal or laser. Which one should I use". Craig Keefner of 
AT&T customers have a new way to find out about the company's mobile phones, thanks to some new technology from Microsoft.
ATLANTA--SoloHealth, a hi-tech health services company developing vision-testing kiosks,has secured $1.8 million in financing from private investors, including the Atlanta Technology Angels (ATA) investment group. This unit won Best of Show at the recent KioskCom in Las Vegas. [photo]